PKNS Immigration Officers

So yesterday after work, on the dot 4pm I zoomed off to shah alam.. doesn't help that its raining.
Reached PKNS and by the time got parking was bout 4.35pm. Got lost abit finding the darn office... Okie than finally got there.. checked out the kiosk, saw a notice that says passport will be available for collect the next day for payments made after 3pm. So I tot oh than means still can drop in the passport?? Than was pressing all the buttons on the machine but not working. An officer actually walked in the kiosk to the office and totally ignored us. Bronx said the machine is off, so i din wanna waste anymore time and went to the office counters. Bronx stayed back and knocked on the glass door of the office in the kiosk area there and asked bout the machine and was told it closes at 4.30pm and to go to the counter which closes at 5pm. Hmm didn't see anywhere the opening hrs for the kiosk but maybe did not have time to read all the fine prints.

Anyway went to the office counter.. the officer that mans the reception desk is no where to be seen. So went straight to the counter, a dulan lady officer was sitting there... i told her i wan to renew passport.. she look at me very sien and say closed liow. I glanced at the clock right behind her and asked her don't u guys close at 5pm? The clock was showing 4.50pm at that moment. She looked at the clock and than shouted to her colleague... kak ada orang nak bout passport ni...
Than I dunno i think the kak yelled back dah tutup... or something. Anyway a male officer came over, guess he is a senior staff or supervisor? Told me same thing, they have closed now (hmm wonder if thats the case why are they hanging around at the counter for, wow didn't know gov staff so hardworking... counter close but still staying back and hanging around the counter to advise customers they have closed) Zzz anyway I lazy want to argue, never resorted to being a drama queen to get things done. Already expected to get crappy service from our beloved gov servants. You know all the crappy tagline something like utamakan warganegara.. is just plain nonsense... just like the whole 1 malaysia shit! If ever there is a day that I actually get excellent service from a chirpy and helpful gov staff... i will get a heart attack, get a stroke, foam in my mouth, wither up and die right there on the spot!

Kthanksbai